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About Us

The Brand

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We established our opening collection in the early summer of 2001 with the vision to develop a lifestyle brand anchored by

creativity, quality tailoring, innovative appliqués and ethical production. With a passion for the work of talented artists and the design community around us, we embraced collaborations to build a creative environment for the brand. Our brand’s studio in Berlin-Friedrichshain, an old cow stable which we restored from ground, is ideally located within a district where the merging of art, progressive design, architecture and fashion is a long established tradition.

Inspired by our friends, the city we call home and the places we choose to travel: The approach we take towards product design demonstrates a bias for simplicity and utility. This journey is anchored by a sincere foundation for quality pieces that are constantly challenged by the theory that you are only as good as your last product.

At Ucon Acrobatics we create goods designed to enable your journeys and exploration; bags and backpacks for men and women often with an additional functional aspect. Staying true to our core values during seventeen-plus years in business helped us to create a company we’re proud to run and work for. We strongly believe in our idea of innovative, modern, functional and especially minimalistic products for a whole new generation of creative consumers. Our focus on making the best products possible with sophisticated fabrication, techniccal know-how and open-minded philosophy has brought us to where we are right now.

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We established our opening collection in the early summer of 2001 with the vision to develop a lifestyle brand anchored by creativity, quality tailoring, innovative appliqués and ethical production. With a passion for the work of talented artists and the design community around us, we embraced collaborations to build a creative environment for the brand. Our brand’s studio in Berlin-Friedrichshain, an old cow stable which we restored from ground, is ideally located within a district where the merging of art, progressive design, architecture and fashion is a long established tradition.

Inspired by our friends, the city we call home and the places we choose to travel: The approach we take towards product design demonstrates a bias for simplicity and utility. This journey is anchored by a saincere foundation for quality pieces that are constantly challenged by the theory that you are only as good as your last product.

We strongly believe in our idea of innovative, modern, functional and especially minimalistic products for a whole new generation of creative consumers

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Identity
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Contemporary

Minimalistic

Innovative

Creativity

Durable

Functional

1. Registration

Click the button above to register your return. Make sure the items meet our return requirements - you can find these in the return policy.

2. Pack items

If possible, please use the original shipping box in which the goods were delivered and remove previous addresses, labels and barcodes from the box.

3. Drop-off

Take your parcel to a drop-off location of the carrier indicated on the return label. If you are arranging the return yourself, you may use any carrier of your choice.

4. Refund

The goods will be inspected upon return, and a refund will be made within 7-10 working days after receipt (excluding the original delivery charge).

FAQ

How is your return policy?

Items can be returned at your own expense if all of the below applies:

the product is new and unused
the product is being returned in the original packing, the packaging must not be damaged
all labels and hangtags are still attached to this product

Refunds will be processed within 7-10 working days after receipt and inspection of the package using the original payment method. Please ensure that you keep the tracking number of the parcel service until you have received the refund.

Returns from Switzerland & United Kingdom

Please note that you need to organize the return on your own with a carrier of your choice. Please ensure that your customs declaration is detailed and complete. Clearly label your parcel as a return and enclose the invoice with a note which items are included in this return.

Please note that incorrectly labelled parcels will be held by customs and may incur further processing costs. Ucon Acrobatics cannot cover collection from customs or payment of any costs incurred as a result.

Please keep all your tracking details until you receive a refund notification. This may take up to two weeks.

Do I receive a return label?

For following countries we offer a paid label which you can choose in the return process: DE, AT, BE, NL, FR, IT.

When choosing self-return we will provide you with the correct return address (located in Austria).

Can I exchange my product for another one?

We do not offer exchanges. If you don’t like your product and would like to replace it with another one, please contact our customer service to return the one you don’t like and place a new order in our store. We will credit you for the returned product when we receive it in the warehouse. This may take up to 7-10 working days after receipt.

Any questions left?

Please check out our detailed FAQ for more informations on returns.

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