90-day returns

Contact Us

Send us your feedback to become better together

Everyone of our customers expect and deserve transparency, so we make a point of telling you what we’re thinking, what we’re doing, and why we’re doing it. Being in close contact with the people using our products everyday help us to improve. Hence, we foster two-way communication with warmth, wit, and respect. We don’t just welcome your feedback, we actively seek your collaboration in improving our products and company.

Customer inquires

Our customer support operates 10:00–16:00 CET on all weekdays except for German public holidays. Feel free to use the form at the end of this page to get in touch. Please also have a look at our FAQs - you might find the answers you’re looking for.

Retailer and distribution inquires

Ucon Acrobatics is currently distributed in 34 countries through 26 international distributions. In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry.

You find more information and can send us an inquiry on the page For Business.

Headquarter

Ucon Acrobatics GmbH
Gabriel-Max-Str. 16
10245 Berlin
Germany

Please note: This is no retail store or warehouse, therefore no goods can be bought or returned to this address.

Thank you for getting in touch! We’ve received your email and will respond within 2-3 business days.

In the meantime, feel free to check out our FAQs – you might find the answers you’re looking for.

Thanks again for reaching out!

Best regards,

The Ucon Acrobatics Team

Contact form

Please also have a look at our FAQs - you might find the answers you’re looking for.

Website Feedback

We’ve just launched our new webshop! If you notice anything that isn’t working as expected, spot a bug, or have any suggestions for improvement, we’d love to hear from you. Use the form and the topic "Website Feedback" to let us know your thoughts. Your feedback helps us make the experience even better - thank you for taking the time to share it with us!

Submit a request

Please choose your topic below

My order *

Shipping & delivery *

Return / exchange / refund *

Complaint *

Newsletter subscription *

Customer account & login *

Cooperation & collaboration *

Product information *

Something else *

Please note that in some cases order changes can’t be done.

Please note that in some cases address changes can’t be done. If you need to change the delivery address and have already received the tracking number please reach out to the carrier directly.

Please note that in some cases orders can’t be canceled in time.

Didn’t receive the refund yet? Please note that refunds may take up to two weeks. If you don’t have a tracking number and your return was made more than three weeks ago, please reach out to the carrier directly.

Here you can subscribe to our newsletter.

If you bought the product via a reseller the complaint must be handled by the reseller.

Please use “Unsubscribe” at the bottom of the last newsletter to unsubscribe.

We currently sell our collection in over 800 retail stores worldwide and it is growing season after season.

We do not offer exchanges. If you don’t like your product and would like to replace it with another one, you will return it and need to place a new order in our store. Please write to us and we will provide you with the necessary information. We will credit you for the returned product when we receive it in the warehouse. This may take up to three weeks.

Please note that coupons can’t be combined with each other.

Product out of stock? Normally, we reorder our items very quickly. The best way is to click on the "Notify" button next to the product. In addition, you will always be informed about the latest product developments via our newsletter.

Here you can find informations about payment methods.

Please use the “Forgot your password?” to reset your password here.

You can check the tracking here.

As soon as our warehouse sent out your order, you will receive a confirmation by mail with the tracking link and all further details.

Please also have a look at our FAQ - you might find the answers you’re looking for.

First Name *

Last Name *

Company

Email *

Order number *

Order number

Return Tracking Number *