Support
We offer free shipping for orders over 119 Euro within Germany and Austria and for orders over 150 Euro within the rest of the EU. For shipments to countries outside the EU, additional import fees may be incurred, which are not covered by Ucon Acrobatics and must be paid to the relevant customs or tax authorities. For more details, please have a look at Shipping & Payment.
We ship to most locations worldwide. Please find all the destinations in our Shipping & Payment section. Incoming orders are processed within 24 hours on weekdays and will be dispatched immediately. Our standard shipping within the EU takes a total of 2 to 5 working days, outside the EU shipping takes 6 to 8 working days. We always do our best to send your order as fast as possible on the way to you. Usually, delivery takes only a few days. If you would like to order from the following countries, please check out our country-specific online shops:
USA Online Shop
Japan Online Shop
Singapore Online Shop
For shipments to countries outside the EU, additional import fees may be incurred, which are not covered by Ucon Acrobatics and must be paid to the relevant customs or tax authorities. For more details, please look at Shipping & Payment.
We are shipping from our warehouse in Austria. If you would like to return something, the return address will be located in Austria.
Due to the general high increase in order volumes during holidays, peak seasons and new releases, processing your order may take up to 48 hours. We will do our best to ship your order as soon as possible.
As soon as our warehouse sent out your order, you will receive a confirmation by mail with the tracking link and all further details. You can also check the tracking here.
We ship our orders with UPS or DHL.
If, for any reason, your order cannot be delivered, the package will be sent back to our warehouse. As soon as we receive it back, we will create a refund. Please be aware that this may take up to three weeks.
The delivery to a DHL packing station (Packstation) or post office (Post Filiale) is only possible for shipments with a delivery address in Germany. This is how you put in your address correctly:
1. Put in your first and last name
2. Add your post-number (Postnummer) to "Company (optional)"
3. Add the packing station (Packstation) or post office (Post Filiale) to "Address" e.g. Packstation 115; Postfiliale 511
4. Please check if the autofill added the correct postal code and city
5. Choose the shipping option "DHL Standard"
We currently accept payments by Credit Card (Visa & Master Card), PayPal, Sofort, Google Pay and Apple Pay. Amex and Discover cards are supported through the Paypal guest or member checkout. When paying by credit card, your card is charged immediately after ordering. Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
When ordering within the EU, all additional charges, such as VAT/tax and duties, are included in the given price. When ordering outside the EU, all prices exclude VAT/tax and duties. The price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue or mark orders as gifts. Customs policies vary from country to country - please contact your local customs office for further information. Note that sometimes, custom agents may delay the delivery of some packages.
If you pay with a credit/debit card, your card will be authorized when you place your order, and you will receive an email confirming that your order has been successful. We will not charge your card until we process your order and ship it from our warehouse. If your card is not authorized, no charge will appear, and you will be notified immediately on the screen that the payment was unsuccessful. You will be asked to provide another method of payment. All other payment methods (PayPal, Sofort, Google Pay and Apple Pay) debit your account immediately after completing the order.
Una volta confermato il tuo ordine, al momento non è possibile modificarlo prima della spedizione. Hai la possibilità di annullarlo, ma devi essere rapido. Contattaci immediatamente e faremo del nostro meglio per soddisfare la tua richiesta. Tuttavia non possiamo garantire di riuscire ad annullare la consegna se hai già ricevuto un'e-mail di conferma che indica che il tuo ordine è già stato spedito. Per maggiori informazioni sull'annullamento del tuo ordine, consulta la nostra politica di reso. Se il tuo ordine è già stato spedito, dovrai restituircelo.
Elaboriamo i nostri ordini rapidamente. Per motivi logistici, non è pertanto possibile apportare modifiche.
Sì, riceverai un link di tracciamento nella tua e-mail di conferma della spedizione. Se non hai ricevuto il link di tracciamento, contattaci.
L'attivazione del link di tracciamento può richiedere fino a 24 ore. Contattaci se il tuo link non funziona entro questo lasso di tempo.
In alcuni casi potremmo non essere in grado di evadere il tuo ordine per intero a causa della mancanza di disponibilità. In questi casi riceverai da noi un'email che te ne informa, oltre a un rimborso completo per quel prodotto.
Tutti gli articoli in saldo sono definitivi e non possono essere restituiti.
Non è possibile applicare adeguamenti di prezzo su acquisti già effettuati.
Non offriamo l'allineamento dei prezzi.
Tutti i servizi di spedizione utilizzati forniscono un numero di tracciamento e un'assicurazione completa. La tua spedizione è coperta fino a un valore della merce di 600 €. L'assicurazione termina e la responsabilità passa a te nel momento in cui il corriere riceve una firma. Questo include la firma di terzi. Un ordine è considerato consegnato nel momento in cui il corriere riceve una firma. Ucon Acrobatics si riserva il diritto di annullare qualsiasi ordine segnalato dal nostro software antifrode come potenzialmente fraudolento.
Non appena il tuo ordine viene effettuato, una conferma d'ordine viene inviata all'indirizzo email che hai inserito al checkout. Se non la trovi, controlla di aver inserito l'indirizzo email corretto e verifica anche la cartella spam. Se continua a mancare, potrebbe esserci un problema con l'ordine. In quel caso, contattaci e ci penseremo noi.
For shipments to countries outside the EU, additional import fees may be incurred, which are not covered by Ucon Acrobatics and must be paid to the relevant customs or tax authorities. For more details, please look at Shipping & Payment.
Yes, all items can be returned at your own expense if they have not been used. The return address is in Austria. You can confirm the withdrawal and return here.
Please note the following:
You need to organize the return on your own with a carrier of your choice. Please ensure that your customs declaration is detailed and complete. Clearly label your parcel as a return and enclose the invoice with a note which items are included in this return.
Please note that incorrectly labelled parcels will be held by customs and may incur further processing costs. Ucon Acrobatics cannot cover collection from customs or payment of any costs incurred as a result.
Please keep all your tracking details until you receive a refund notification. This may take up to two weeks.
Please note that incorrectly marked parcels will be held by customs and may incur further handling charges. Ucon Acrobatics cannot cover the cost of collection from customs or payment of the resulting costs. Your parcel may be returned to you.
Items can be returned at your own expense if all of the below applies:
Refunds will be processed within 7-10 working days after receipt and inspection of the package using the original payment method. Please ensure that you keep the tracking number of the parcel service until you have received the refund.
All items can be returned at your own expense if they have not been used. The return address is in Austria. You can confirm the withdrawal and return here.
The goods will be inspected upon return, and a refund will be made within 7-10 working days after receipt. All goods returned must be new, unused and in their original packaging with all labels and hangtags. Please remember: Returns harm the environment and are expensive. In the past, this caused an increase in shipping costs for all customers.
For following countries we offer a paid label which you can choose in the return process: DE, AT, BE, NL, FR, IT.
When choosing self-return we will provide you with the correct return address (located in Austria).
A drop off at a local store is not possible. We only have local resellers which can't receive returns from our online shop.
Yes, all Sale items can be returned.
All goods returned must be new, unused and in their original packaging with all labels and hangtags. Please remember: Returns harm the environment and are expensive. In the past, this caused an increase in shipping costs for all customers.
We do not offer exchanges. If you don't like your product and would like to replace it with another one, please contact our customer service to return the one you don't like and place a new order in our store. We will credit you for the returned product when we receive it in the warehouse. This may take up to 7-10 working days after receipt.
We process changes and returns within 7-10 working days unless we need more information from you. Please note that at peak times (e.g. holidays or SALE), your refund may take up to 3 days longer. Once we have processed your return, we will refund you the invoice amount. The duration of the refund depends on your payment method. Paypal credits will be visible on your Paypal account immediately after our processing. Bank account credits will be visible on your bank account within 5 business days. Credit card credits can take up to 14 business days. If your refund exceeds this timeframe, please contact us and your bank for more information.
Currently, we won't send you a receipt confirmation. Please check the tracking number of your return label. The return will be processed and refunded within 7-10 working days after receiving it.
Once we have received the parcel, it will be processed in our warehouse and we will initiate the refund. Please note that this process can take up to two weeks. Unfortunately, we cannot resend returned parcels and you would need to place a new order.
If you have received the wrong items, contact us and specify which products. Please always attach your order number (UA...).
If your product is damaged or defective upon arrival, please contact our customer service within 3 days of receiving it. We will arrange a discount, replacement or refund, depending on the situation. Please do not return damaged or defective products without first contacting us. Please always attach your order number (UA...) and pictures of the issues.
We currently sell our collection in over 800 retail stores worldwide.
Normally, we reorder our items very quickly. The best way is to click on the "Notify" button next to the product. In addition, you will always be informed about the latest product developments via our newsletter.
Currently we don't offer gift cards.
Some of our most desirable products are running out of stock very quickly, so be quick before they're gone. However, some of our products are running styles that will be frequently restocked. Keep an eye on the shop.
Products purchased via our webshop are covered by a 2-year warranty.
Please directly contact the sale channel you bought your product from (retail store or online store). We can not accept returns for products not bought in our online shop. If you bought the product in our online store, please contact our customer service. Please always attach your order number (UA...) and pictures of the issues.
We don't offer a repair service. Please contact our customer service. If you bought the product via a reseller, please reach out to them directly.
The water resistance depends on the material (series) of the product.
Lotus Series, Lotus Infinity Series, Aloe Series, Stealth Series, Moss Series, Original Serie: water-resistant
All our outer fabrics are waterproof - however, we classify this product as 'water resistant'. Due to the construction, water can penetrate through the seams in case of heavy and persistent rain. Therefore, we recommend an additional rain cover during such weather. On many items, we use water-repellant zippers if they point outwards.
Phantom Series: water-repellent
The hydrophobic coating allows water to drip off and is free of fluorocarbons. Due to another layer on the inside, this outer fabric is also waterproof, just like all our outer fabrics. However, we classify this product as 'water-repellent'. In heavy and persistent rain, water may penetrate through the seams due to the construction. Therefore, we recommend a rain cover in such weather. On many items, we use water-repellant zippers.
Phantom Endurance Series, Commute Series: waterproof
This product is 'waterproof' and can be used in case of heavy and persistent rain. Its watertightness is achieved by high-frequency welding. The heat is generated by molecular vibrations in the material, which softens and bonds under pressure. The weld seam is at least as strong as the material itself.
We distinguish between two types of outer material:
1. Smooth material surfaces with PU film of the Series Lotus, Lotus Infinity, Aloe, Commute or Moss
The best way to clean these is with a dirt eraser and micellar water. Both are available at drugstores, and the surface should look new afterward.
2. Rough material surfaces of the Series Phantom, Phantom Endurance, Stealth or Original
These are best cleaned carefully with a damp cloth and a little washing-up liquid. Try it out first in an area that is not so easily visible.
1. Lightly moisten the entire surface
Using distilled water (!)
and a clean sponge or microfiber cloth, evenly dampen the entire section or panel.
→ Goal: avoid creating new edges or water marks.
2. Clean gently
Use lukewarm distilled water + a drop of pH-neutral detergent or delicate wash liquid.
Work gently (!) with a soft sponge in one direction.
3. Remove limescale (if whitish marks are visible)
For hard water stains:
Mix 1 part white vinegar + 4 - 5 parts distilled water.
Apply lightly, let sit briefly (1 - 2 minutes), then wipe with clean distilled water.
Do not soak.
4. Let it dry evenly
Do not use a hairdryer on specific spots.
Lay flat, room temperature, no direct sunlight.
5. Renew the water-repellent finish
Our PFAS-free DWR coating can be partially reactivated using a hairdryer on medium heat (approx. 50 - 60°C / 120 - 140°F). Afterward, water often beads off better again.
If water does not bead during a drop test, reapply waterproofing, e.g. waterproofing spray (PFC-free) from the drugstore.
We advise against washing our products in the washing machine.
• Backpacks are large and unwieldy - they often spin around uncontrollably in the washing machine. This can damage both the rucksack and the machine.
• The seams can also come loose or wear out.
• Backpacks are sometimes coated with special water-repellent coatings (e.g. Phantom Series) or a textile carrier material with a PU plastic coating (e.g. Lotus Series), which can wear out, peel off or crack.
• Multi-layered materials such as felt or foam retain a lot of moisture. Our materials are waterproof, which makes drying difficult - moisture can become trapped. If the inside of the rucksack is still damp and is stored in a cupboard or poorly ventilated place, for example, this creates the ideal conditions for mould to grow.
• Backpacks often have many corners, pockets and hidden seams where water can remain - this is exactly where mould can develop.
To make products waterproof, Ucon Acrobatics avoids the use of PFC. Instead, the waterproofing of the materials is ensured through a coating made of polyurethane (PU). The material of the Phantom Series is the only one with a water-repellent impregnation, for which a non-fluorinated, water-repellent agent based on a hydrocarbon compound is used.
We don't offer a repair service. Please contact our customer service. If you bought the product via a reseller, please reach out to them directly.
All Ucon Acrobatics products are vegan-friendly. We do not use real leather in our products. For years, we have also been an official partner of PETA and have the 'vegan approved' certificate. In 2024, our Hajo Medium Lotus Infinity won the category 'Best Vegan Backpack' at the PETA Germany Vegan Fashion Awards.
Our cotton canvas (Original Series) is equipped with an eco-friendly silicone impregnation (DWR) so that water does not penetrate into the fibers and just rolls off. Depending on the use this effect might weaken after some time. If the water is on the fabric and that section begins to darken slightly, water is making its way to the fibers and wetting them, it's time to revive your DWR finish by using a common spray.
You can find this spray in sporting good stores or even a drug store around the corner. Follow the instructions carefully and test it on a less obvious area first. You can apply such a DWR-impregnation spray on all our products, except the one made from polyurethane (Lotus Series).
For our 'Original Series' material (16oz cotton) we follow the DIN norm 'colour fastness against rubbing' (ISO 105-X12:2016). The material is additionally provided with a water- and dirt-repellent impregnation based on environmentally friendly silicone. Unfortunately, it cannot be completely guaranteed that a dark material will not rub off on light-coloured clothing, because materials in darker colours tend to have a lower resistance to abrasion than materials in lighter colours.
Lotus Series embodies clean lines, gentle colors, and a surface reminiscent of the finest leather. For years, this material has been part of our collection, representing understated elegance, functionality, and durability. The classic Lotus material is made of high-quality polyurethane (PU) - water-repellent, soft to the touch, and offering an excellent price-performance ratio.
The Lotus Infinity Series takes this concept even further - with a completely new technical foundation. The look is nearly identical, but the structure behind it has been entirely reimagined. At its core lies our self-developed high-tech material PUrTEX∞ - made from recycled textile waste and coated with a solvent-free PU surface. This combination gives the material outstanding properties:
• Over 100× higher scratch resistance.
• Four times stronger layer adhesion for extreme durability.
• Up to 30% less material usage with the same stability - making it thinner and lighter.
• More than 50% lower CO₂ emissions during production, largely powered by renewable energy.
• Dope-dyed base material saves up to 90% water and 80% chemicals.
Designed for those who truly challenge their products in everyday life - for daily commuting, travel, cycling, or crossing the city in any weather. It's the material for everyone who refuses to compromise - neither on aesthetics nor on durability.
The Phantom Series stands for maximum safety in urban environments. Its signature material, ECO-RFLX-900, uses microscopic glass beads that reflect incoming light - making you visible in the dark, precisely when it matters most. The durable 900D rPET fabric is made from 90% recycled textiles and designed with circularity in mind. An outer PU coating repels rain and dirt, while an inner TPU layer provides additional protection against moisture. The finely brushed surface creates a soft, textile-like feel. Inside, a grey Nylex lining made from recycled material adds contrast, protection, and functionality. Expertly machine-stitched for lasting strength and durability.
The Phantom Endurance Series builds on this concept and takes it even further. Its material, ECO-RFLX-900-WP, is engineered specifically for extreme conditions: the combination of reflective glass-bead technology, PU outer coating, and a highly robust TPU inner layer enables the use of industrial high-frequency welded seams. The result is complete waterproofness, as no water can penetrate through the welded joints.
The Jasper Backpack is equipped with a hook & pin buckle. Similar to an overall fastener, the hook latches over a button and stays securely closed under tension. The handling is quick and intuitive.
The Jannik Backpack features a side-release buckle. The visible part is made of durable metal, while the counterpart is crafted from resilient plastic. This ensures a long-lasting and secure closure.
All Ucon Acrobatics products are vegan-friendly. We do not use real leather in our products. For years, we have also been an official partner of PETA and have the 'vegan approved' certificate. In 2024, our Hajo Medium Lotus Infinity won the category 'Best Vegan Backpack' at the PETA Germany Vegan Fashion Awards.
Cameras, vehicle keys, memory cards, USD sticks, CDs, DVDs, cell phones and smartphones contain non-magnetic storage media. Therefore, static magnetic fields near those devices can not delete data or permanently damage them. However, compact laptop hard drives and credit cards are more sensitive to permanent magnets. When in doubt, keep these devices away from magnets.
We have five different sizes. Macro (8 l), Mini (12 l), Medium (16 l), Large (21 l), Pro (21 l).
Hajo Macro: 13" laptop
Hajo Mini: 16" laptop
Hajo Medium: 16" laptop
Hajo Large: 16" laptop
Hajo Pro: 16" laptop
The water resistance depends on the material (series) of the product.
Lotus Series, Lotus Infinity Series, Aloe Series, Stealth Series, Moss Series, Original Serie: water-resistant
All our outer fabrics are waterproof - however, we classify this product as 'water resistant'. Due to the construction, water can penetrate through the seams in case of heavy and persistent rain. Therefore, we recommend an additional rain cover during such weather. On many items, we use water-repellant zippers if they point outwards.
Phantom Series: water-repellent
The hydrophobic coating allows water to drip off and is free of fluorocarbons. Due to another layer on the inside, this outer fabric is also waterproof, just like all our outer fabrics. However, we classify this product as 'water-repellent'. In heavy and persistent rain, water may penetrate through the seams due to the construction. Therefore, we recommend a rain cover in such weather. On many items, we use water-repellant zippers.
Phantom Endurance Series, Commute Series: waterproof
This product is 'waterproof' and can be used in case of heavy and persistent rain. Its watertightness is achieved by high-frequency welding. The heat is generated by molecular vibrations in the material, which softens and bonds under pressure. The weld seam is at least as strong as the material itself.
We have two different sizes. Mini (12 l), Medium (16 l).
Jasper Mini: 16" laptop
Jasper Medium: 16" laptop
The water resistance depends on the material (series) of the product.
Lotus Series, Lotus Infinity Series, Aloe Series, Stealth Series, Moss Series, Original Serie: water-resistant
All our outer fabrics are waterproof - however, we classify this product as 'water resistant'. Due to the construction, water can penetrate through the seams in case of heavy and persistent rain. Therefore, we recommend an additional rain cover during such weather. On many items, we use water-repellant zippers if they point outwards.
Phantom Series: water-repellent
The hydrophobic coating allows water to drip off and is free of fluorocarbons. Due to another layer on the inside, this outer fabric is also waterproof, just like all our outer fabrics. However, we classify this product as 'water-repellent'. In heavy and persistent rain, water may penetrate through the seams due to the construction. Therefore, we recommend a rain cover in such weather. On many items, we use water-repellant zippers.
Phantom Endurance Series, Commute Series: waterproof
This product is 'waterproof' and can be used in case of heavy and persistent rain. Its watertightness is achieved by high-frequency welding. The heat is generated by molecular vibrations in the material, which softens and bonds under pressure. The weld seam is at least as strong as the material itself.
The Jasper Backpack is equipped with a hook & pin buckle. Similar to an overall fastener, the hook latches over a button and stays securely closed under tension. The handling is quick and intuitive.
The Jannik Backpack features a side-release buckle. The visible part is made of durable metal, while the counterpart is crafted from resilient plastic. This ensures a long-lasting and secure closure.
We have two different sizes: Mini (12 l), Medium (16 l)
Jannik Mini: 16" laptopJannik Medium: 16" laptop
The water resistance depends on the material (series) of the product.
Lotus Series, Lotus Infinity Series, Aloe Series, Stealth Series, Moss Series, Original Serie: water-resistant
All our outer fabrics are waterproof - however, we classify this product as 'water resistant'. Due to the construction, water can penetrate through the seams in case of heavy and persistent rain. Therefore, we recommend an additional rain cover during such weather. On many items, we use water-repellant zippers if they point outwards.
Phantom Series: water-repellent
The hydrophobic coating allows water to drip off and is free of fluorocarbons. Due to another layer on the inside, this outer fabric is also waterproof, just like all our outer fabrics. However, we classify this product as 'water-repellent'. In heavy and persistent rain, water may penetrate through the seams due to the construction. Therefore, we recommend a rain cover in such weather. On many items, we use water-repellant zippers.
Phantom Endurance Series, Commute Series: waterproof
This product is 'waterproof' and can be used in case of heavy and persistent rain. Its watertightness is achieved by high-frequency welding. The heat is generated by molecular vibrations in the material, which softens and bonds under pressure. The weld seam is at least as strong as the material itself.
The Jasper Backpack is equipped with a hook & pin buckle. Similar to an overall fastener, the hook latches over a button and stays securely closed under tension. The handling is quick and intuitive.
The Jannik Backpack features a side-release buckle. The visible part is made of durable metal, while the counterpart is crafted from resilient plastic. This ensures a long-lasting and secure closure.
We have three different sizes. Medium (1 l), Large (1,2 l), X-Large (2,5 l)
The water resistance depends on the material (series) of the product.
Lotus Series, Lotus Infinity Series, Aloe Series, Stealth Series, Moss Series, Original Serie: water-resistant
All our outer fabrics are waterproof - however, we classify this product as 'water resistant'. Due to the construction, water can penetrate through the seams in case of heavy and persistent rain. Therefore, we recommend an additional rain cover during such weather. On many items, we use water-repellant zippers if they point outwards.
Phantom Series: water-repellent
The hydrophobic coating allows water to drip off and is free of fluorocarbons. Due to another layer on the inside, this outer fabric is also waterproof, just like all our outer fabrics. However, we classify this product as 'water-repellent'. In heavy and persistent rain, water may penetrate through the seams due to the construction. Therefore, we recommend a rain cover in such weather. On many items, we use water-repellant zippers.
Phantom Endurance Series, Commute Series: waterproof
This product is 'waterproof' and can be used in case of heavy and persistent rain. Its watertightness is achieved by high-frequency welding. The heat is generated by molecular vibrations in the material, which softens and bonds under pressure. The weld seam is at least as strong as the material itself.
Ucon Acrobatics is currently distributed in 34 countries through 26 international distributors. To direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry.
E-Mail: Hello@Ucon-Acrobatics.com
If you have any other questions or need assistance, you are always welcome to email us at Hello@Ucon-Acrobatics.com. Our dedicated customer support operates 10:00 - 16:00 CET on all weekdays except for German public holidays, ready to assist you.