Frequently Asked Questions
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We offer free shipping for orders from 99 Euro within the EU.
We ship to most locations worldwide. Please discover all destinations in our Shipping & Payment section. Incoming orders are processed within 24 hours on weekdays and will be dispatched immediately. Our standard shipping within the EU takes a total of 2 to 5 working days, outside the EU shipping takes 6 to 8 working days. We always do our best to send your order as fast as possible on the way to you. Usually delivery takes only a few days.
We currently accept payments by Credit Card (Visa & Master Card), PayPal, Sofort, Google Pay and Apple Pay. Amex and Discover cards are supported through the Paypal guest or member checkout. When paying by credit card, your card is charged immediately after ordering. Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.