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RETURN

Thank you for ordering in our online shop. We hope that the products you've chosen will be among your favorites soon. Nevertheless if you are not satisfied with your purchase, you have the chance to return any item within fourteen (14) days after the delivery date. For a smooth return please make sure you follow the instructions:

1. Put the item(s) and delivery note into a package, please check our return policy here below
2. Send the package insured with a delivery service of your choice and at your own expense to:

Ucon Acrobatics
Moodja UG
Straße der Einheit 145
14612 Falkensee
Germany

3. The goods will be refunded to your account after your return has been processed. Please ensure that you keep the tracking number of the parcel service until you have received the refund.


POLICY

Items can only be returned if all of the below applies:

• the product is new and unused
• the product is being returned in the original packing, the packaging must not be damaged
• all labels and hangtags are still attached to this product


NOTE

Returns harm the environment and are expensive. In the past, this caused an increase in shipping cost for all customers. We are now are offering free shipping in Germany and Austria, but we are no longer offering free returns. It can take up to fourteen (14) days to process your credit note. It is only possible to return items within the EU. If you would like to return something from outside the EU, please send us an email to Hello@Ucon-Acrobatics.com